07-xx#

07-04 Process metric
status: valid

Process metric may have the following characteristics:

  • Measurements about the process’ performance:
    • ability to produce sufficient work products

    • adherence to the process

    • time it takes to perform process

    • defects related to the process

  • Measures the impact of process change

  • Measures the efficiency of the process

07-05 Project metric
status: valid
status: valid

Project metric may have the following characteristics:

  • Monitors key processes and critical tasks, provides status information to the project on:
    • project performance against established plan

    • resource utilization against established plan

    • time schedule against established plan

    • process quality against quality expectations and/or criteria

    • product quality against quality expectations and/or criteria

    • highlight product performance problems, trends

  • Measures the results of project activities:
    • tasks are performed on schedule

    • product’s development is within the resource commitments allocated

  • References any goals established

07-06 Quality metric
status: valid
status: valid

Quality metric may have the following characteristics:

  • Measures quality attributes of the work products defined:
    • functionality

    • reliability

    • usability

    • efficiency

    • maintainability

    • portability

  • Measures quality attributes of the “end customer” quality perception

Note

Refer ISO/IEC 25010 for detailed information on measurement of product quality.

07-08 Service level metric
status: valid
status: valid

Service level metric may have the following characteristics:

  • Real time metrics taken while a system is operational, it measures the system’s performance or expected service level

  • Identifies aspects such as:
    • capacity

    • throughput

    • operational performance

    • operational service

    • service outage time

    • up time

    • job run time

07-51 Measurement result
status: valid
status: valid

Measurement result may have the following characteristics:

Result of gathering qualitative or quantitative data, e.g., - Process metric - Measurements about the process’ performance: – ability to produce sufficient work products – adherence to the process – time it takes to perform process – defects related to the process - Measures the impact of process change - Measures the efficiency of the process - Project metric - Monitors key processes and critical tasks, provides status information to the project on: – project performance against established plan – resource utilization against established plan – time schedule against established plan – process quality against quality expectations and/or criteria – product quality against quality expectations and/or criteria – highlight product performance problems, trends - Measures the results of project activities: - tasks are performed on schedule - product’s development is within the resource commitments allocated - References any goals established - Quality metric - Measures quality attributes of the work products defined: – functionality – reliability – usability – efficiency – maintainability – portability - Measures quality attributes of the “end customer” quality perceptionService level metric - Benchmarking data - Customer satisfaction survey

07-61 Quantitative process metric
status: valid
status: valid

Quantitative process metric may have the following characteristics:

  • Quantitatively measurable indicators that match information needs derived from business goals

  • Relation of the quantitatively measurable indicators to process elements in process descriptions or repositories and tools

  • Process measurement metrics for the calculation of the quantitatively measurable indicators, sbased on data from related process elements, repositories, or tools

07-62 Process analysis technique
status: valid
status: valid

Process analysis technique may have the following characteristics:

  • Methods for statistical analysis of process data

  • Frequency of data collection.

07-63 Process control limits
status: valid
status: valid

Process control limits may have the following characteristics:

  • Quantitative control limits for the quantitative process metrics

07-64 Process measurement data
status: valid
status: valid

Process measurement data may have the following characteristics:

  • Data collected across process instances

  • Attributes of data, e.g., timestamps

  • Relation to process measurement metrics

  • Storage and retrieval

  • Effective controls over access