Getting Started

Getting Started on Problem Resolution		status: valid
tags: problem_resolution, problem_resolution version: 1 relates to: wf__problem_create_pr, wf__problem_analyze_pr, wf__problem_initiate_monitor_pr, wf__problem_close_pr
doc_getstrt__problem_process		Getting Started

This document describes the steps to create a problem report, and further to analyze, resolve, and to control the problem until closure. Where a problem is defined as a deviation of an expected result.

Examples for problem origins:

• Deviations relating to requirements, architecture, implementation or code found by user of the platform.

• Deviations found by contributor based on component, feature or Platform Integration Tests.

• Deviations found by Quality Management activities as defined in the Quality Management Plan.

Therefore guidelines { title }, { title } and a { title } are available.

General Workflow

The workflows are defined in the Problem Resolution Workflows section.

For every problem identified, the following workflows are executed:

• Create your problem report according to { title }

• Analyze your problem report according to { title }

• Initiate problem resolution and monitor it until closure according to { title }

• Close the problem resolution according to { title }

In addition create a problem resolution plan as part of the platform management plan according to { title }.