Incident Handling¶

Incident handling covers how the project responds when the technical infrastructure stops working as expected.

Scope¶

This includes:

• detecting and triaging platform incidents
• defining ownership for response and recovery
• communicating impact and status
• recording follow-up actions after recovery

Typical Incidents¶

• widespread CI failures caused by shared workflow issues
• runner outages or execution bottlenecks
• failed publication or registry workflows
• broken compliance or documentation pipelines that block normal delivery work

Typical Work Items¶

• document who needs to be involved for each class of incident
• define how to distinguish local failures from platform-wide failures
• keep recovery steps accessible and current
• capture follow-up improvements so repeated incidents become less likely

Practical Principle¶

Incident handling should optimize for fast clarity first: what is broken, who is affected, what should contributors do now, and what is the current recovery path. Detailed root-cause analysis belongs after stabilization, not before.

Why It Matters¶

The platform is part of the development environment. When it fails, many repositories can be affected at once. Clear incident handling reduces downtime, protects contributor trust, and improves the quality of later maintenance work.